We can basically ship to anywhere with a letterbox. For PO boxes outside Australia and Europe, please use the regular shipping option as our delivery crew aren’t allowed in government buildings.

We usually dispatch orders within 2 working days. Delivery times vary based on the service and destination – express post takes 1 to 8 working days and regular post takes 3 to 28 working days, depending on the address. While the vast majority of our orders arrive on time, once in a while an order may be delayed for reasons outside our control. If you have any questions, don’t hesitate to contact our support@vertical-unit.com support team.

It depends on the shipping type you select above – if your chosen shipping method says ‘tracked’ in the description, you will receive a tracking link in your shipping confirmation email.

Sure is! Our warranty covers faults in materials and workmanship (not misuse or change of mind). If anything happens to your product within that time, and it’s our fault, we’ll replace it.

Our products are shipped fully taxed and customs cleared within Switzerland and Liechtenstein. For all other countries VAT is already discounted from the product prices, however customs and taxes can be charged by your local authority directly to you.

If you change your mind (it happens to the best of us), or wish to return an unwanted gift, we are here to help. You can return for exchange or refund within 30 days of delivery.